We appreciate your business. If you are not completely satisfied with an item, simply return it in its original, unused condition within 30 days of receipt along with the original invoice and it will be refunded, replaced, or exchanged for you. Shipping and handling charges will not be refunded and are the responsibility of the customer.
Vaccines and refrigerated items are non-refundable. Products must be returned in/with its orginial packaging. Collars, leashes, halters, etc must be completely clean and unused.
Please check your order upon arrival. Damages and shortages must be reported to OKVetSupply.com immediately so that we can correct any problems.
Please Note: Once orders have been placed, they cannot be cancelled.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Once you receive your return request acceptance email, please properly package item(s) and return to:
1601 S. Agnew
Oklahoma City, OK 73108
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Free Shipping Everyday on Qualified Orders!!
The shipping policy at OKVetSupply.com is straightforward and easy to understand – no complicated formulas or maps to interpret.
Standard Shipping (3 to 7 business days)
Standard shipping is free on orders $100 or greater to anywhere in the continental US, excluding heavy, bulky or specialty items. Standard shipping on orders under $100 is $6.95.
Express Shipping (1 to 3 business days)
Express shipping will incur an extra $15 on top of the standard shipping rates. In other words, orders totaling $100 or more will be charged $15 for express shipping and orders under $100 will be charged $21.95 for express shipping. Heavy, Bulky or Specialty Items that have a fixed shipping rate do not qualify for express shipping.
Heavy, Bulky or Specialty Items
Certain items that are heavy, bulky or a specialty item will incur a fixed shipping rate due to their weight and/or size. This includes Royal Canin and other pet foods. The shipping rate will be noted in the item description and will be added to your shopping cart at checkout.
Vaccines and Biologicals
Each vaccine and biological has a flat shipping fee of $10.95 for thermal packing materials and expedited shipping. Vaccines and biologicals will not be shipped on Thursdays and Fridays unless overnight or Saturday deliver has been paid for. It is highly recommended that all vaccines and biologicals must be shipped via express shipping to ensure the quality and efficacy of the product. All vaccines, biologicals, and any other temperature sensitive products will be shipped with frozen ice packs per the manufacturers’ recommendations to ensure product quality.
For overnight or Saturday delivery please call us for a quote. Quantity discounts are available to off set shipping fees. For large quantities call for a volume discount quote. 1-855-99-OKVET (1-855-996-5838)
Please note that some states require that certain vaccines be purchased from state licensed veterinarians. While OKVetSupply.com restricts the sale of certain vaccines to some states, it is ultimately the responsibility of the consumer to know their particular state’s laws regarding the sale of vaccines. Please note that all vaccines and biologicals are non-returnable and non-refundable.